Posts in Category: Prison Communication

Securus Keeps Me Connected To Family With Technology

I have been using this new service from Securus Technologies. I think it is a little too simple to call it a video chat service. It’s more like a scheduler, video chat service, and a lifesaver bundled all together. I call it a lifesaver because it is the only thing connecting me to my niece who is serving a two-year prison sentence.


Securus gets these government contracts to provide telephone and Internet services to prisons. I am very lucky that my niece is serving time in prison that this company services. I have heard all sorts of horror stories about other companies that manage to charge an arm and a leg in order to get a telephone call. I am really glad that Securus doesn’t gouge me with price-fixing. Instead, they make it easy for me to use their technology which connects me to my loved one.


Even an old-timer like me can figure out this technology. You just head on over to their website and set up an account. The people at Securus even reached out to me to ask if I needed help with the whole process. But it was simple enough that I can do it on my own.


Once you have the account set up, it is easy to request a video visitation session. This information is then sent to my niece’s prison for approval. Once it is approved, I get a message right away. Then it is like an appointment. When the time is right, I just log back into my account and use my laptop to talk to my niece.


This technology allows me to keep her informed of everything that’s going on at home. I really want her to transition back into society as smoothly as possible. This technology allows me to keep her grounded and connected.


Field Experts From Securus Technology Complete The Prestigious BICSI Certification

Securus Technologies has announced that eleven of its field services specialists have completed the coveted BICSI Technician I Certification. The certification is an important milestone is the careers of these technicians because it proves that the designated experts are leaders in the communication technology field. As for Securus Technologies, the achievement of its workers indicate that the company continues to invest heavily in its employees. Perhaps, the heavy invest has resulted in numerous industry awards and countless innovations by Securus Technologies, which has propelled it to the top of the industry handling advanced communication of criminal justice organisations.


BICSI represents Building Industry Consulting Service International, which is a professional body dedicated to providing training for communication professionals. BICSI training and educational products are available in more than 100 countries. Similarly, BICSI Technician I Certification is also regarded as a benchmark in the industry because it covers a wide range of subjects that includes the entire spectrum of communication infrastructure. Technicians taking the certification need to pass stringent modules, which include pathways, spaces, optical fiber and copper-based distribution systems. During the certification, each individual must design, implement and manage several stand-along projects, which can only be done by experienced field specialists who have already spent several years in the field.


Explaining the need for such high-end certifications, Danny de Hoyos, Senior Vice President of Operations for Securus Technologies, suggested that his clients have become accustomed to very high-level of personalized customer service. As a result, the certification is a perfect fit to meet the ongoing demands of our clients who want a sophisticated system. The certification also ensures that field experts have up-to-date information. He claimed that an average field expert has nearly 15 years of experience in the field, which makes them suitable to undergo rigorous training offered by BICSI.